How do I book Seven Star Chauffeurs?

Reservations are accepted by private enquiry through the form on our site. A concierge responds within hours with availability and confirmation, including a reference number of the form SSC XXXX XXXX.

How are vehicles assigned to engagements?

Each vehicle is reserved for a single engagement at a time. There is no shared service. Vehicle preference is part of the reservation form.

Are Seven Star chauffeurs vetted?

All chauffeurs are background checked, trained in discretion, and NDA ready on request.

What is the cancellation policy?

Reservations may be adjusted or cancelled up to 48 hours before the engagement without fee. Shorter notice changes are accommodated on a case by case basis.

What areas does Seven Star Chauffeurs serve?

Seven Star Chauffeurs serves Metro Vancouver including Vancouver, West Vancouver, North Vancouver, Burnaby, Richmond, Surrey, Langley, and White Rock. We also serve the Sea-to-Sky Corridor to Whistler and the Okanagan. Cross-border service to Seattle is available by arrangement.

Is pricing published?

No. Each engagement is quoted individually on request.

Vehicle Preparation Standard: Morning of Service | Seven Star

The morning protocol

Seven Star's vehicle preparation begins between three and five hours before the engagement window opens. The protocol is the same whether the booking is a two-hour hourly charter or a fourteen-hour corporate day. The protocol is also the same whether the booking is for the Phantom or the Cullinan Black Badge or the Maybach. There are no shortcuts for shorter bookings.

Exterior detailing. Hand wash, leather chamois dry, paint inspection under lights, chrome polish (or in the case of the Cullinan Black Badge, darkened-chrome treatment). Tyre dressing applied. Wheels are cleaned and the brake-dust line on the spokes is removed.
Interior detailing. Lambswool floor carpets are vacuumed and combed. Hand-stitched leather is conditioned with a leather-specific cream. The Starlight Headliner on the Phantom is inspected (any non-functioning fibre-optic light is repaired before the engagement). Ambient lighting is set to the engagement's preferred intensity.
Climate set. Cabin pre-conditioned to 21 degrees as a default, adjusted for the principal's preference if known. The five-zone climate system on the Maybach is configured to the seating arrangement on the engagement.
Stocking. Refrigerated rear console is stocked. Sparkling and still water are placed. Champagne is added on weddings, milestone engagements, and on request for hourly charter. Cold towels are placed in the rear seat pockets on transpacific arrivals.
Fuelling. Vehicle is fuelled to capacity (or for the Escalade IQ, charged to 100 percent). Fuel is added the morning of, not the night before, so the engagement does not begin on yesterday's tank.
The chauffeur's walkthrough. The assigned chauffeur arrives ahead of the engagement window and walks the vehicle for ten minutes. Tyre pressure check, brake test, infotainment system test, partition test, climate test, audio test. Any flag found at this stage triggers a vehicle substitution rather than a delayed start.

What gets a vehicle withdrawn

Seven Star withdraws a vehicle from an engagement for a list of conditions that other services would consider acceptable. The list is short, but it is held strictly.

Any kerb mark, however shallow, on a wheel rim or a body panel.
Any paint blemish, including those that would only be visible under direct sunlight at a specific angle.
Any fingerprint on the door handle, the C-pillar, or the chrome trim around the windows.
Any fibre or thread on the floor carpet that the vacuum did not lift.
Any cabin scent that does not match the brand's standard (the cabin is meant to smell of leather and lambswool, not of the previous engagement).
Any rattle, however faint, from the trim or the suspension.

If any of these are found in the chauffeur's walkthrough, the vehicle is swapped for a backup of the same model from the Seven Star yard. The principal does not see the affected vehicle. The engagement starts on time, in factory presentation.

Why fleet-rotation services cannot match this

A fleet-rotation luxury car service is not built around morning preparation. The vehicle that arrives at your hotel is the vehicle that just dropped the previous client. The interior carries traces of that engagement. The fuel level is whatever was left after the last run. The cabin temperature is whatever the last passenger preferred. The detailing is yesterday's detailing.

This is not a criticism of the operators. The economics of fleet rotation require it. A vehicle that runs four engagements per day cannot be detailed before each one. Seven Star's model assumes the opposite. Each vehicle runs one engagement per day. The vehicle has the entire morning to be prepared. The standard is reachable because the model makes it reachable.

Seasonal differences

Vancouver's weather forces seasonal adjustments to the protocol. From November to March, the morning preparation includes a salt-residue check on the wheel arches and undercarriage from any previous Sea-to-Sky or North Shore work. The cabin is pre-warmed to a higher default (22 degrees rather than 21) and heated rear seats are pre-warmed for transpacific arrivals. From May to September, exterior protection is reapplied weekly to handle the higher UV load, and the cabin is pre-cooled an additional ten minutes ahead of pickup on engagements above 25 degrees ambient.

Winter Whistler engagements add a separate snow-and-salt protocol on the Cadillac Escalade IQ. Wheel wells are inspected for salt-buildup damage. Tyre pressure is checked specifically against the cold ambient (cold tyres lose pressure noticeably faster than warm). Ski-equipment racks are pre-fitted the morning of where required.

The standard is the same across the fleet

There is no premium tier and no economy tier inside Seven Star. The Phantom on a wedding day and the Maybach on an hourly charter and the Escalade IQ on a Whistler transfer all receive the same morning preparation, by the same protocol, against the same withdrawal standard. The booking type does not change the preparation. Every engagement begins in factory presentation, and the chauffeur arrives at your pickup location with a vehicle that looks the way it looked when it left Goodwood, Sindelfingen, or Detroit.

Questions

Yes. Every Seven Star booking starts with the morning preparation protocol regardless of the booking length. A two-hour hourly charter and a fourteen-hour corporate day receive the same preparation. There are no shortcuts for shorter engagements.

The vehicle is withdrawn and a backup of the same model is prepared. The principal does not see the affected vehicle. The engagement begins on time, in factory presentation. We hold a backup of every fleet model at the Seven Star yard precisely so the protocol can be enforced without delaying engagements.

Yes. The Seven Star fleet is owned and maintained in-house. We do not source vehicles from third-party rental companies, third-party fleet operators, or shared-fleet platforms. Maintenance is held to the same factory standard as the morning preparation.

Yes. The standard stocking includes still water, sparkling water, and (on weddings, milestones, and request) champagne with proper glassware. Specific brand requests, alternative beverages, dietary restrictions, and family preferences (juice for children, decaf for late-evening engagements) are all accommodated when reserving.

No. Cabin scent is part of the morning preparation. The cabin is meant to smell of leather and lambswool, not of the previous engagement. Any non-standard cabin scent is one of the conditions that triggers a vehicle swap.

No. The morning preparation protocol and the withdrawal standard apply identically to a two-hour hourly charter and a fourteen-hour corporate day. The booking length does not change the standard.

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